Prepaid freight level for Importel Ltd. varies with the product lines being ordered and their respective programs. Please contact the office or your sales representative for further information.
Orders not meeting our prepaid freight level, or requiring express service, will be subject to freight charges. Orders qualifying for prepaid freight that also require express service will be charged the difference between the carriers posted ground and express freight rate. Fees and incremental shipping costs for COD Shipments are not included in prepaid freight. If your shipment contains oversized items or ineligible items then freight will be charged on these packages.
Merchandise damaged in transit is not the responsibility of Importel Ltd., and all claims must be filed with the carrier. In the event of damage, please keep all packing to support a claim. Shipment shortages must be reported to Importel Ltd. within 3 days of receiving shipment.
Unless otherwise requested, all orders will be shipped via most economical courier.